Criciya collects only what it needs, uses it only for running the platform, and never sells your information to anyone. This policy explains exactly what happens to your data — in plain language, not legal boilerplate.
These are the core privacy commitments every Criciya player benefits from, regardless of how they use the platform.
Every connection between your device and Criciya is protected by 256-bit SSL encryption. Your login credentials, payment details, and personal information are never transmitted in plain text — not even internally.
Criciya only collects information that is genuinely necessary to operate the platform — your name, contact details, payment method, and gaming activity. Nothing more. We do not build advertising profiles or sell data to marketers.
KYC documents you submit to Criciya are stored in an isolated, access-controlled environment. Only authorised compliance staff can view them. Documents are deleted once verification is complete and retention requirements are met.
Criciya has never sold player data to a third party and never will. Your information is used solely to run your account, process payments, and improve the Criciya platform. That is the full extent of it.
Criciya will only send you promotional communications if you have opted in. You can change your communication preferences at any time from your account settings, and opt-out requests are processed within 24 hours.
You can request deletion of your personal data at any time by contacting Criciya support. Requests are processed within 48 hours, subject to legal retention obligations. Criciya will confirm deletion in writing once complete.
Criciya collects personal data in two broad categories: information you provide directly, and information generated automatically when you use the platform. Here is a clear breakdown of both.
| Data Type | Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration and KYC verification |
| Contact Data | Mobile number, email address | Account communication and support |
| Payment Data | bKash / Nagad / Rocket account number | Processing deposits and withdrawals |
| Gaming Activity | Bets placed, games played, session duration | Platform operation and responsible gaming |
| Device and Technical Data | IP address, browser type, device model | Security monitoring and fraud prevention |
| Communication Data | Support chat logs, email correspondence | Resolving disputes and improving support |
Criciya does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is required for identity verification.
Criciya collects your personal data through the following channels:
Note: Criciya does not purchase personal data from data brokers or third-party marketing lists. Every piece of data Criciya holds about you came directly from your interaction with the platform.
Criciya uses your personal data for specific, legitimate purposes only. We do not use your data for anything that is not listed here, and we do not use it in ways that are incompatible with the purpose for which it was collected.
Responsible gaming use: Criciya may use your gaming activity data to identify patterns that suggest potential harm and to proactively offer responsible gaming support. This is a legal obligation and a genuine commitment — not a commercial activity.
Criciya does not sell, rent, or trade your personal data. We share data only in the following limited circumstances, and only to the extent necessary:
No advertising partners: Criciya does not share your data with advertising networks, social media platforms, or any third party for marketing purposes. Your data is never used to target you with ads on other websites or apps.
Criciya uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here is what each type of cookie does:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential Cookies | Keep you logged in and maintain your session securely | No — required for the platform to function |
| Analytics Cookies | Understand which features are used most and where players encounter issues | Yes — via cookie settings |
| Preference Cookies | Remember your language and display settings | Yes — but some features may not work correctly |
| Security Cookies | Detect suspicious login attempts and protect your account | No — required for account security |
Criciya does not use advertising cookies or allow third-party advertising networks to place cookies on the platform. You can manage your cookie preferences at any time through your browser settings or the Criciya cookie preference centre.
All Criciya player data is stored on secure servers protected by industry-standard security measures. Criciya employs the following technical and organisational safeguards:
In the event of a data breach that affects your personal information, Criciya will notify you within 72 hours of becoming aware of the breach, in accordance with applicable data protection regulations. The notification will explain what data was affected, what Criciya is doing about it, and what steps you can take to protect yourself.
Your role in security: Criciya's security measures protect data on our end. You can strengthen your own protection by using a strong, unique password for your Criciya account and enabling two-factor authentication in your account settings.
Criciya retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:
When data reaches the end of its retention period, Criciya deletes it securely using methods that prevent recovery. You will not receive a notification for routine scheduled deletions, but you can request confirmation that your data has been deleted by contacting support.
As a Criciya player, you have the following rights regarding your personal data. To exercise any of these rights, contact Criciya support at [email protected]. Requests are processed within 48 hours.
How to make a request: Email [email protected] with the subject line "Privacy Request" and describe what you need. Criciya will acknowledge your request within 24 hours and complete it within 48 hours where possible.
Criciya is strictly an adult platform. The minimum age to register and use Criciya is 18 years. Criciya does not knowingly collect personal data from anyone under the age of 18.
If Criciya discovers that an account has been registered by a person under 18, the account will be closed immediately, all funds will be returned to the payment source, and all associated data will be deleted. If you believe a minor has registered on Criciya, please contact support immediately at [email protected].
Age verification: Criciya uses automated and manual age verification checks during registration and at the point of first withdrawal. Accounts that cannot confirm the player is 18 or older will be suspended pending verification.
Criciya may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or industry best practices. When material changes are made, Criciya will notify you via email and/or an in-platform notification at least 7 days before the changes take effect.
The date of the most recent update is shown at the top of this page. We encourage you to review this policy periodically. Continued use of Criciya after the effective date of any changes constitutes your acceptance of the updated policy.
If you disagree with any changes to this policy, you may close your account by contacting support. Any remaining balance will be returned to your registered payment method after standard verification.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Criciya handles your personal information, please get in touch:
We take privacy seriously. Every privacy request received by Criciya is reviewed by a human member of the team — not an automated system. If your concern is not resolved to your satisfaction, you have the right to escalate to the relevant data protection authority in your jurisdiction.
Every Criciya player has these rights. Contact support anytime to exercise them — no forms, no waiting rooms.
Request a full copy of all data Criciya holds about you at any time.
Ask us to fix any inaccurate or outdated information in your account.
Request erasure of your personal data, subject to legal retention rules.
Get your data in a structured, machine-readable format to take elsewhere.
Stop Criciya from using your data for direct marketing at any time.
Limit how your data is processed while a dispute or review is ongoing.
Pull back any consent you have given for optional data processing, anytime.
Escalate unresolved privacy concerns to the relevant data protection authority.
Criciya keeps your data safe so you can focus on what matters — enjoying the games. Join hundreds of thousands of Bangladesh players who trust Criciya every day.