These terms govern your use of the Criciya platform. We have written them in plain language so you actually know what you are agreeing to — no legal jargon designed to confuse, no clauses buried in footnotes.
Six areas every Criciya player should understand before playing. Full details are in the sections below.
You must be 18 or older and a resident of a jurisdiction where online gaming is permitted. One account per person — duplicate accounts are not allowed and will be closed without notice.
Criciya supports bKash, Nagad, and Rocket. Deposits are credited instantly. Withdrawals are processed in real time with no hidden fees. Minimum and maximum limits apply per transaction.
All Criciya bonuses come with wagering requirements stated clearly before you claim them. Bonus funds and real funds are tracked separately. Criciya does not change bonus terms after you have accepted them.
Fraud, collusion, use of automated tools, and multi-accounting are strictly prohibited on Criciya. Accounts found in violation will be suspended and balances may be forfeited pending investigation.
Criciya provides deposit limits, session reminders, and self-exclusion tools. Players who show signs of problem gambling may be contacted by the Criciya responsible gaming team proactively.
Criciya may update these terms from time to time. You will be notified of material changes via email or in-platform notification. Continued use of Criciya after notification constitutes acceptance.
By accessing or using the Criciya platform — whether through the website at criciya.com, the Criciya mobile app, or any other Criciya service — you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, you must stop using Criciya immediately.
These terms form a legally binding agreement between you and Criciya. They apply to all players regardless of how they access the platform. Using Criciya to browse games, make a deposit, place a bet, or contact support all constitute acceptance of these terms.
Plain language summary: Using Criciya means you agree to these rules. If something here does not sit right with you, reach out to our support team before you start playing — we are happy to explain anything that is unclear.
To open a Criciya account and use the platform, you must meet all of the following requirements:
Criciya reserves the right to request identity verification documents at any time. This includes but is not limited to a national ID card, passport, or proof of address. Accounts that cannot be verified may be suspended until verification is complete.
Each player is permitted to hold exactly one Criciya account. Opening multiple accounts — whether under the same name, the same device, or the same payment method — is a violation of these terms and will result in all associated accounts being closed.
Important: Providing false information during registration is a serious violation. Criciya will close any account found to have been registered with inaccurate details, and any balance in that account may be forfeited.
You are solely responsible for maintaining the confidentiality of your Criciya login credentials. This includes your username, password, and any two-factor authentication codes associated with your account. Criciya will never ask you for your password via email, live chat, or any other channel.
If you suspect that your account has been accessed without your authorisation, you must contact Criciya support immediately. Criciya will investigate and take appropriate action, which may include temporarily locking the account while the investigation is ongoing.
Criciya is not liable for losses resulting from unauthorised account access where the player has failed to take reasonable steps to protect their login credentials. Sharing your account details with another person — even a family member — is done entirely at your own risk.
Security tip: Use a strong, unique password for your Criciya account and enable any additional verification options available in your account settings. Do not use the same password you use for your bKash or Nagad account.
Criciya accepts deposits via bKash, Nagad, and Rocket. All deposits are processed in Bangladeshi Taka (BDT). Deposits are credited to your Criciya account in real time once the transaction is confirmed by the payment provider.
Criciya does not charge any fee on deposits. However, your mobile wallet provider may apply their own transaction charges — please check with your provider before depositing. Minimum and maximum deposit amounts are displayed on the deposit page and may vary by payment method.
Note on payment methods: Criciya may add or remove supported payment methods at any time. Players will be notified of any changes that affect their primary deposit method with reasonable advance notice.
Criciya processes withdrawal requests to bKash, Nagad, and Rocket in real time for standard amounts. There are no withdrawal fees charged by Criciya. Withdrawals are sent to the same payment method used for your most recent deposit unless you request otherwise through support.
To make a withdrawal, your account must be fully verified. Criciya may request additional documentation before processing large withdrawals. This is a standard anti-fraud measure and is not a reflection on any individual player's standing.
Criciya will never ask you to make an additional deposit in order to process a withdrawal. If you receive any communication suggesting this, please report it to support immediately as it may indicate a phishing attempt.
Criciya offers bonuses and promotions to both new and existing players from time to time. All promotions are subject to specific terms that are published alongside the offer. By claiming a bonus, you agree to the terms of that specific promotion in addition to these general Terms and Conditions.
Key principles that apply to all Criciya bonuses:
Bonus abuse: Criciya monitors bonus usage patterns. Accounts found to be systematically exploiting promotions — including through coordinated play with other accounts — will have bonuses removed and may be restricted from future promotions.
Each game available on Criciya operates according to its own published rules, which are accessible from within the game interface. In the event of a conflict between a game's specific rules and these general Terms and Conditions, the game-specific rules take precedence for matters relating to gameplay.
All games on Criciya use certified random number generation or, in the case of live casino games, physical equipment operated by trained dealers. Return-to-player (RTP) percentages are published for all applicable games. Criciya does not manipulate game outcomes in favour of the platform.
In the event of a technical malfunction during a game round, the affected round will be voided and any stake placed will be returned to the player's account. Criciya is not liable for losses resulting from internet connectivity issues on the player's side.
Dispute resolution: If you believe a game result was incorrect, contact Criciya support within 72 hours of the disputed round. Provide the game name, date, time, and round ID if available. Criciya will investigate and respond within 48 hours.
The following activities are strictly prohibited on the Criciya platform. Engaging in any of these behaviours will result in account suspension, forfeiture of balances, and may be reported to relevant authorities:
Criciya employs automated and manual monitoring systems to detect prohibited conduct. Players who are found to have violated these rules will be notified and given an opportunity to respond before any permanent action is taken, except in cases of clear and serious fraud.
Criciya is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their gaming activity, all of which are accessible directly from your account settings:
If you choose to self-exclude, Criciya will honour that request immediately and will not send you promotional communications during the exclusion period. Self-exclusion cannot be reversed during the selected period — this is intentional, to ensure the tool is effective when you need it most.
Criciya may proactively contact players whose gaming patterns suggest potential harm. This is not a punitive measure — it is part of Criciya's genuine commitment to player wellbeing. Players who receive such contact are encouraged to engage with the responsible gaming team openly.
Need help? If you feel your gaming is becoming a problem, contact Criciya support at [email protected] or visit the Responsible Gaming page for more information and resources.
All content on the Criciya platform — including but not limited to the Criciya name, logo, game graphics, interface design, text, and software — is the intellectual property of Criciya or its licensors. You may not copy, reproduce, distribute, or create derivative works from any Criciya content without prior written permission.
Your Criciya account grants you a limited, non-exclusive, non-transferable licence to access and use the platform for personal recreational purposes only. This licence does not include the right to download, scrape, or systematically collect any content from the Criciya platform.
Criciya provides the platform on an "as is" basis. While Criciya makes every effort to ensure the platform is available and functioning correctly at all times, Criciya does not guarantee uninterrupted access and is not liable for losses resulting from:
In all cases, Criciya's maximum liability to any individual player is limited to the amount deposited by that player in the 30 days preceding the event giving rise to the claim. Criciya is not liable for any indirect, consequential, or punitive damages under any circumstances.
Gaming involves risk: All gaming on Criciya involves financial risk. Never deposit more than you can afford to lose. Criciya is not responsible for financial losses resulting from normal gameplay outcomes.
Criciya reserves the right to update or modify these Terms and Conditions at any time. When material changes are made, Criciya will notify players via email and/or an in-platform notification at least 7 days before the changes take effect, except where immediate changes are required for legal or security reasons.
The date of the most recent update is displayed at the top of this page. It is your responsibility to review these terms periodically. Continued use of the Criciya platform after the effective date of any changes constitutes your acceptance of the updated terms.
If you do not agree with any changes to these terms, you must stop using Criciya and may request account closure by contacting support. Any balance remaining in your account at the time of closure will be returned to your registered payment method, subject to standard verification requirements.
Questions about these terms? Contact the Criciya support team at [email protected]. We are available 24/7 and will respond to any query about these terms within 24 hours.
Now that you know exactly how Criciya works, join over 500,000 Bangladesh players who trust the platform for fair games, instant payouts, and genuine support.